Refund Policy

At Hameeem.com, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. However, if you're not fully satisfied with your purchase, we're here to help.

This Refund Policy is in accordance with the UAE Consumer Protection Law and applies to all purchases made through www.hameeem.com.

1. Eligibility for Refund

You may request a refund if:

• You received a defective, damaged, or wrong product.

• The product is not as described or does not function as advertised.

• You changed your mind within 7 days of receiving the product (certain exclusions apply – see below).

2. Conditions for Refund

To be eligible for a refund:

• The product must be unused, unopened, and in its original packaging.

• The request must be made within 7 days from the delivery date.

• A valid proof of purchase (invoice/order number) must be provided.

• Items returned must pass quality check before the refund is processed.

3. Non-Refundable Items

Refunds will not be issued for:

• Opened or used cosmetics, personal care, or hygiene products.

• Products damaged due to misuse, negligence, or improper installation.

• Downloadable software or digital goods.

• Clearance or final sale items marked as non-returnable.

4. Refund Process

To request a refund, follow these steps:

1. Email us at support@hameeem.com within 7 days of receiving your item.

2. Include your order number, reason for return, and photos (if applicable).

3. Once approved, we will arrange a pickup or return instructions.

4. After we receive and inspect the item, a refund will be processed.

5. Refund Method and Timeframe

• Refunds are issued to the original payment method.

• Refund processing may take 7–14 business days, depending on your bank or payment provider.

• If paid by Cash on Delivery, you may be refunded via store credit or bank transfer (upon request).

6. Shipping Charges

• Original shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

• If the return is due to customer preference (e.g., changed mind), return shipping costs may be deducted from the refund.

7. Exchanges

If you prefer an exchange instead of a refund, let us know in your return request. Exchanges are subject to stock availability.

8. Contact Us

For any refund-related questions or support, please contact:

Hameeem.com Customer Care
📧 Email: support@hameeem.com
🌐 Website: https://hameeem.com

Effective Date: May 14, 2025